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Live-Online Training

social accountability

Engage Citizens for Good Governance

Citizens must have a say in the state services and entitlements that matter most to them. In social accountability initiatives ordinary citizens and citizen groups participate, give feedback, and demand better services and policies from the government: Better frontline health services, more reliable water supply, fair dispute resolution on land issues, or any other state action that affects the lives of people.

While citizen engagement is common in more developed democracies, feedback loops are not well-developed in many countries. And sometimes feedback is purposely blocked to hide inefficiencies or corruption. I am sure you have experienced it yourself!

This course is essential for everyone working on development or good governance. It is based on the Advocacy and Social Accountability Toolbox of the Civil Society Academy, and the invaluable experiences we have collected while supporting a diversity of social accountability initiatives in Africa and Asia.

time for self-reflection





training on

four days

1.5 Hours

each Session

ends with


expert facilitator


In this course you will learn through:

  • Reflections in break-out rooms,

  • Simulations,

  • Roleplays,

  • Quotes and videos,

  • Self-reflection and planning

  • Interactive online tools.


You will meet like-minded peers who will share their practical experiences and knowledge on social accountability with the training group.

Key TOPICs of the training

The main topics of the training are:

  • Social accountability: concept, principles, and rationale

  • Concept of good governance and its relevance for social accountability

  • Assessing government services by using the service assessment diamond

  • Practical use of social accountability tools such as:

Effective awareness campaigns
Applying the right to information
Community score cards
Social audit,
Public hearing
Citizen charter

Participatory budgeting and expenditure tracking

  • Identify the risks and opportunities of an enabling environment for citizen engagement.

  • Use evidence for advocacy and making the case for change.

After the training you will be able to

After the completion of the course, you will be able to initiate or improve your own social accountability actions and use our learning methodology to teach your grass-root workers and volunteers.

Training Fee

Groups of four or more people

EUR 280 p.P*

EUR 252 p.P*


This Impact Training includes

12 hours of training, split into four days into eight sessions | All training material and reader | Impact Training Certificate. Daily from 2:00 PM until 5:30 PM Indian Standard Time (IST). 

Schedule & Pricing

Training Schedule 2024

Register Now

Your Facilitator

Sohini Paul

facilitator, trainer and coach

As a facilitator and coach of Civil Society Academy, she has focused on providing trainings and workshops on leadership and team management in several countries across Asia and Africa. She also facilitates trainings on advocacy and human rights-based approach.  

Sohini has a Social Science background with master’s degrees in Geography and Regional Planning. She is a certified Life and Leadership Coach. She has more than two decades of experience in the development sector, during which time she supported the work of numerous social change organizations, working on issues of local self-governance, right to information and land rights. She has worked on capacity building of civil society organizations, from grassroots community groups to large networks.  

Sohini is passionate about civil society strengthening and holds space for those who are ready to learn and be happy - this is reflected in her facilitation style.

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