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The Art of Human-Centered Facilitation 

Run design thinking workshops

The course

Have you ever wondered how innovators solve today’s small and big challenges? 

Have you asked yourself how we can create a more just social, economic and environmental systems for tomorrow? How can we effectively support our implementation partners, beneficiaries, and users? Or boldly asked yourself: How can we make development work irrelevant (because people are self-empowered and solve problems by themselves)?  


If you have been asking yourself these questions, we would like to take you on a journey – the design-thinking journey to create choices and make choices towards solving today’s small and big challenges of your non-profit organization.

This course will deepen your user-centric thinking and out-of-the-box problem solving skills. It will introduce you to a new way of thinking and approaching of today’s challenging environment. You will select a current challenge in your work environment and go through the 5 steps of design thinking. This is an advanced course consisting of two modules of interactive online sessions in March and June, and practical assignments accompanied by mentoring sessions in between the modules.  

For whom:

This training course is designed for forward-thinking problem solvers in the civil society space. You may be a project or program manager of a national or international NGO, a social innovator/ entrepreneur, or intrapreneur. 

We welcome participants from all levels of organizations and from diverse departments, which create a rich mix of experience and perspectives. 

Course fees*:

EUR 750/ person (Plus VAT)

*Special Discounts for groups and CSA alumni

15% group discount: 4 or more registrations from one organization

10% individual discount: For CSA alumni


  • Receive a Certificate of Participation

  • You can apply for the Exceptional Level

  • You will receive all the materials used during the training 

  • You will become a part of CSA alumni community 

​What you'll learn

  • What human-centered design and design thinking is 

  • How to apply design-thinking in your day-to-day work  

  • How to solve complex challenges in your (work) environment through a user-centric approach 

  • Why a human-centered design is essential in today’s fast-changing environment and the context of development work 

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Session Plan

Day 1

Session 1: Welcome and Introduction

  • Welcome and Introduction
  • Magic Triangle
  • How we learn
  • Using miro & zoom

Session 2: The journey begins...

  • A Brief History
  • Great Moments in HCD

Day 2

Session 3: Creating and making choices

  • Double Diamond
  • Human Centered Design vs Design Thinking

Session 4: Mindset and skillset

  • Star-Method
  • From empathy to creative confidence to embracing failure

Day 3

Session 5: Develop empathy

  • Know your audience: Empathy/ Persona Development

Session 6: Define your challenge

  • How-might-we Questions

Day 4

Session 7: Ideation

  • Creating choices
  • Creative confidence

Session 8: Evaluation and Way Forward

  • Feed Forward
  • Way Forward
  • Mentoring & Assignments
  • Evaluation and Closing



"Online facilitation needs skills, experience, and passion. All three are perfectly combined in the interactive class on facilitation." 

Friedbert Ottacher

Program Coordinator, HORIZONT3000 Uganda, Ethiopia, South Sudan

May 18, 1:00 PM GMT+3
Advanced Level

Meet the facilitator

Carina Juilfs

Facilitator of the Civil Society Academy

Carina is an agile social enterprise enthusiast and non-profit development professional with experience in stimulating, managing, and scaling innovative ideas into meaningful sustainable initiatives and businesses, mainly in East Africa. She has a professional background in international management (BBA) and social entrepreneurship (MBA) and has worked and lived in Uganda for more than 5 years.  
At CSA, Carina works as a Training Design Coordinator and Facilitator, and is part of a global Scaling Initiative aimed at scaling highly impactful projects and programs from India to Nepal, Bangladesh, Uganda, and Malawi through applying a human-centered design approach to co-create standardized tools and guides with development professionals and national civil society actors to advance evidence-based interventions and effective project implementation towards impact. Moreover, she facilitates online and offline trainings around topics such as Social Innovation, Entrepreneurship, and Interactive Facilitation Skills.

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Explore more

  • Online Courses

    Develop your skills and grow your impact through our online courses - at your convenience.

  • Tailor-made support

    We support CSOs in accelerating their team performance and organisational impact.

  • Tools and Ideas

    Our special selection of powerful tools and ideas for impactful and curious civil society organisations.

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