The Art of Human-Centered Facilitation
Run design thinking workshops
Have you ever wondered how innovators solve today’s small and big challenges?
Have you asked yourself how we can create a more just social, economic and environmental systems for tomorrow? How can we effectively support our implementation partners, beneficiaries, and users? Or boldly asked yourself: How can we make development work irrelevant (because people are self-empowered and solve problems by themselves)?
If you have been asking yourself these questions, we would like to take you on a journey – the design-thinking journey to create choices and make choices towards solving today’s small and big challenges of your non-profit organization.
This course will deepen your user-centric thinking and out-of-the-box problem solving skills. It will introduce you to a new way of thinking and approaching of today’s challenging environment. You will select a current challenge in your work environment and go through the 5 steps of design thinking. This is an advanced course consisting of two modules of interactive online sessions in March and June, and practical assignments accompanied by mentoring sessions in between the modules.
This training course is designed for forward-thinking problem solvers in the civil society space. You may be a project or program manager of a national or international NGO, a social innovator/ entrepreneur, or intrapreneur.
We welcome participants from all levels of organizations and from diverse departments, which create a rich mix of experience and perspectives.
EUR 750/ person (Plus VAT)
*Special Discounts for groups and CSA alumni
15% group discount: 4 or more registrations from one organization
10% individual discount: For CSA alumni
What you'll learn
What human-centered design and design thinking is
How to apply design-thinking in your day-to-day work
How to solve complex challenges in your (work) environment through a user-centric approach
Why a human-centered design is essential in today’s fast-changing environment and the context of development work
Session 1: Welcome and Introduction
Welcome and Introduction
How we learn
Using miro & zoom
Session 2: The journey begins...
A Brief History
Great Moments in HCD
Session 3: Creating and making choices
Human Centered Design vs Design Thinking
Session 4: Mindset and skillset
From empathy to creative confidence to embracing failure
Session 5: Develop empathy
Know your audience: Empathy/ Persona Development
Session 6: Define your challenge
Session 7: Ideation
Session 8: Evaluation and Way Forward
Mentoring & Assignments
Evaluation and Closing
"Online facilitation needs skills, experience, and passion. All three are perfectly combined in the interactive class on facilitation."
Program Coordinator, HORIZONT3000 Uganda, Ethiopia, South Sudan